No web searches.
When something is not in your documents, it says so and points the visitor to your team.
The concierge answers only from your property’s information. Its conversations are hosted in Montreal, and your team can read every one of them.
Hours, capacities, policies, rates, space cards, pages from your website: the concierge works with what you give it.
When something is not in your documents, it says so and points the visitor to your team.
You know which document each answer given in your name comes from.
It answers in the language of the question, even when your documents are written only in French.
When nobody is free to pick up the phone, the concierge answers your visitors, even at night.
The concierge talks only about your property. It never names anyone on your staff, never confirms a booking and never makes a decision for your team.
Three questions the concierge does not answer: an airport shuttle missing from the documents, the manager’s name and a restaurant recommendation. Each time, it says so and points the visitor to the property.
The concierge’s conversations and documents are stored in a database hosted in Montreal.
The model that writes the answers runs on its provider’s servers. It receives the visitor’s question, without your customer file.
Your team reads the conversations in the dashboard. On our side, we review them to check the concierge’s answers.
We tell you in writing what the concierge collects and why, so your privacy policy can mention it.
Quebec’s Law 25 and chatbots: what a property needs to know (article in French)
Write to us. We will tell you in writing what is stored, where, and for how long.